Shipping Policy

Shipping Policy – Prabha Jewelers

At Prabha Jewelers, we are committed to delivering your jewelry safely, securely, and on time. Every order is carefully inspected, packaged, and shipped with the utmost care to ensure it reaches you in perfect condition.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Customized, personalized, or made-to-order jewelry may require additional processing time. The estimated delivery timeline will be communicated at the time of purchase.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times may vary depending on your location.

• Standard Shipping: 3–7 business days

• Remote or rural locations: 5–10 business days

• International shipping (if available): Delivery times vary based on the destination country and customs clearance.

Shipping Charges

• Free standard shipping may be available on eligible orders.

• Any applicable shipping charges will be displayed during checkout before payment is completed.

Secure Packaging

All jewelry is packed in premium, tamper-evident packaging to ensure maximum security during transit. High-value orders may require an OTP, signature, or identity verification upon delivery.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details, allowing you to monitor your shipment until it is delivered.

Delivery Attempts

Our shipping partner will make delivery attempts according to their standard policy. If delivery cannot be completed due to an incorrect address or repeated unsuccessful attempts, the package may be returned to us. Additional shipping charges may apply for re-dispatch.

 

Address Accuracy

Please ensure your shipping address, contact number, and email address are accurate before placing your order. Prabha Jewelers is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Damaged or Tampered Packages

If your package appears damaged or tampered with at the time of delivery:

• Do not accept the package if possible.

• Take photographs of the package.

• Contact our customer support immediately so we can assist you.

Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to weather conditions, natural disasters, public holidays, customs procedures, or unforeseen logistical issues. We appreciate your patience and understanding in such situations.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team. We are always happy to assist you.