Exchange & Return Policy

Exchange & Return Policy – Prabha Jewelers

At Prabha Jewelers, customer satisfaction is our priority. We strive to ensure that every piece of jewelry meets the highest standards of quality. Please read our Exchange & Return Policy carefully before making a purchase.

Returns

Due to the nature and value of jewelry, we generally do not accept returns once an order has been delivered.

Returns will only be considered in the following cases:

• You receive a damaged or defective product.

• You receive the wrong item.

• The product is damaged during transit.

To request a return, please contact us within 48 hours of delivery with your order number, photographs of the product, and the original packaging. Claims made after this period may not be accepted. Exchange Policy

We offer exchanges under the following conditions:

• The exchange request must be made within 7 days of delivery.

• The jewelry must be unused, unworn, and in its original condition.

• The original invoice, certificates (if applicable), tags, and packaging must be returned with the product.

• The item must pass our quality inspection before the exchange is approved.

If the new item has a higher value, the customer must pay the price difference. If it has a lower value, the remaining amount may be issued as store credit, subject to our policy.

Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Customized or personalized jewelry

• Engraved products

• Special-order or made-to-order items

• Gift cards or gift vouchers

• Products damaged due to misuse, improper handling, or normal wear and tear

 

Refunds

Refunds are only provided if:

• We are unable to replace the product with the correct item.

• The ordered product is unavailable and cannot be fulfilled.

• A return is approved due to a verified manufacturing defect or shipping error.

Approved refunds will be processed using the original payment method within 7–10 business days, depending on your bank or payment provider.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item: 1. Contact us within 48 hours of delivery. 2. Share your order number and clear photographs of the product and packaging. 3. Our team will review your request and provide the appropriate resolution as quickly as possible.

Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Customized, personalized, or made-to-order jewelry cannot be cancelled once production has begun.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact our customer support team. We are committed to resolving your concerns promptly and ensuring a smooth shopping experience.