FAQ

Frequently Asked Questions (FAQ)

Welcome to Prabha Jewelers FAQ

We've answered some of the most common questions to help make your shopping experience easy and enjoyable. If you need further assistance, our customer support team is always happy to help.

1.       Are your jewelry products authentic?

Yes. All jewelry sold by Prabha Jewelers is made using high-quality materials. Gold jewelry is BIS Hallmarked where applicable, and certified diamond jewelry is accompanied by the appropriate certification.

2.       How can I place an order?

Simply browse our collection, add your desired items to the cart, proceed to checkout, enter your shipping details, and complete the payment using one of our secure payment methods.

3.       What payment methods do you accept?

We accept major debit cards, credit cards, UPI, net banking, digital wallets, and other secure online payment methods available during checkout.

4.       How long does delivery take?

Orders are generally delivered within 3–7 business days across most locations. Delivery times may vary depending on your location and product availability.

5.       Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment.

6.       Do you offer free shipping?

Free shipping may be available on eligible orders. Any applicable shipping charges will be shown during checkout before payment.

7.       Can I return or exchange my jewelry?

Returns are accepted only in specific situations, such as receiving a damaged or incorrect item. Eligible products may be exchanged according to our Exchange & Return Policy.

 

8.       Are customized or engraved products returnable?

No. Customized, personalized, engraved, and made-to-order jewelry cannot be returned or exchanged unless there is a manufacturing defect or the wrong item is delivered.

9.       Is my payment information secure?

Yes. All payments are processed through secure payment gateways. We do not store your complete debit or credit card details.

10.   How should I care for my jewelry?

To keep your jewelry looking its best:

• Store it in a clean, dry jewelry box or pouch.

• Avoid contact with perfumes, chemicals, and cosmetics.

• Remove jewelry before swimming, bathing, or exercising.

• Clean it regularly using a soft, lint-free cloth.

11.   What should I do if I receive a damaged product?

Please contact us within 48 hours of delivery with your order number and clear photographs of the product and packaging. Our team will assist you as quickly as possible.

12.   Can I cancel my order?

Orders may be cancelled before they are shipped. Once dispatched, cancellations are generally not possible. Customized orders cannot be cancelled after production begins.

13.   How can I contact Prabha Jewelers?

You can reach our customer support team through the contact information provided on our website. We are happy to assist with product inquiries, orders, exchanges, and other questions.

Still Have Questions?

If you can't find the answer you're looking for, please contact Prabha Jewelers. Our team is committed to providing prompt and friendly assistance.